Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elba & Wilde’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Products and Orders

Every care has been taken to ensure that the descriptions and specifications of products are correct, however we cannot guarantee that the colours are exact representations of the actual colour. This is because colour settings of individual monitors may vary, as well as light settings of images taken.

As some items are vintage, distressed or handmade, products may be subject to minor variations in dimensions, specification or appearance from those shown or stated.

You have the right to cancel you order, however if the order has already been dispatched then it is not possible for us to intervene or stop the shipment at that point. After the product has been dispatched you will be able to return the product within 7 days of receiving your order in accordance with our returns policy.

Whilst we endeavour to ensure that our site is always up to date, it may occur when stock is low, that the product ordered is out of stock. In this case we will notify you within 3 working days of order and offer you a refund.

To be eligible to place an order on this website you must be over 16 years old and have a valid payment card accepted by us. You must enter all your details correctly including full name, email address, phone number, delivery and billing address, payment details and any other information requested at the point of sale

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Whilst we endeavour to ensure that your order is delivered within the estimated time frame, problems may arise during dispatch and delivery which may result in a delay to your delivery.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Elba & Wilde.

Elba & Wilde has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Pricing and Payment

Elba & Wilde reserves the right to accept, limit or refuse your order for any reason. By placing your order, you agree that Elba & Wilde’s total liability, under any legal theory or claim, shall be limited to the price actually paid to Elba & Wilde for the product.

The deduction of monies from your Payment Card does not mean that a contract has been formed between us or that we have accepted your order. For any reason, we have to reject your order we will credit your Payment Card with the amount deducted.

Where goods are returned by you in accordance with your rights, and in accordance with our returns policy, we shall credit the Payment Card with the appropriate amount within 14 days of receipt.

We strive to display the correct price, although occasionally errors can occur and in this case, we will do the following: • Give you the option of placing your order at the correct price • Give you the option to cancel the order • If in the event that we are unable to get in contact with you, your order will automatically be cancelled

Your issuing credit card or bank will be contacted in order to validate and authorise your payment. If for any reason the payment is declined by your card issuer and if the amount is not received in full, Elba & Wilde reserve the right to withhold the products and/or cancel the order.

If you submit an unjustified credit, debit card or other charge-back, you will be liable to pay Elba & Wilde within 7 days following the date of the charge-back, this includes the following – the amount equal to the amount of the chargeback, which includes all third-party expenses incurred by Elba & Wilde in relation to the charge-back.

Prices are subject to change without notice.

Delivery charges will be added to the total price of the goods where applicable.

We will take all reasonable care, in so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

If you dispute any payment made to us please contact us immediately providing full details of your claim.

Promotional Codes and Sales

Promotional codes must be used before the stated expiry date and may only be used once by each customer and not in conjunction with any other offer. Promotional codes must only be used for personal orders.

Copyright

All contents and information on this website are the property of Elba & Wilde including and not limited to the design, text, graphic, layout, appearance and images. Use of the website or its contents including copying and storing images and reusing design and graphics without prior permission is prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Terms and Conditions of Sale

By placing an order, you are agreeing to accept all of our Terms and Conditions, including the delivery and returns policies. These Terms & Conditions are in addition to your statutory rights. If you have any questions regarding to these terms and conditions, please contact us at info@elbawilde.com.